Privacy Policy

Helpful Moving Inc ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit helpfulmoving.com or contact us to request moving services.

1. Information We Collect

Information you provide directly

• Contact details: name, phone number, email address
• Move details: origin address, destination address, move date, home size, and any special instructions you share with us
• Payment information: processed by our payment processor — we do not store full card numbers
• Communications: any messages you send us via our quote form, email, or phone

Information collected automatically

• Log data: IP address, browser type, pages visited, time and date of visit, referring URL
• Device information: device type, operating system, screen resolution
• Cookies and similar technologies: session cookies for site functionality; analytics cookies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

• Provide, schedule, and fulfill moving services you request
• Respond to inquiries and communicate about your move
• Send confirmation emails, move-day reminders, and follow-up communications
• Process payments and issue receipts
• Improve our website and service offerings
• Comply with legal obligations under California law
• Prevent fraud and ensure the security of our systems

We do not sell your personal information to third parties.

3. Sharing Your Information

We may share your information only in the following circumstances:

• Service providers: third-party vendors (payment processors, scheduling software, analytics) who process data on our behalf under confidentiality agreements
• Legal requirements: when required by law, court order, or governmental authority
• Business transfer: in the event of a merger, acquisition, or sale of assets, your information may transfer to the successor entity
• With your consent: for any other purpose with your explicit consent

4. California Privacy Rights (CCPA / CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: request disclosure of the categories and specific pieces of personal information we have collected about you
• Right to Delete: request deletion of your personal information, subject to certain exceptions
• Right to Correct: request correction of inaccurate personal information
• Right to Opt-Out: opt out of the sale or sharing of your personal information (we do not sell personal information)
• Right to Non-Discrimination: we will not discriminate against you for exercising your privacy rights

To exercise any of these rights, contact us at:

• Email: Helpfulmovinginc@gmail.com
• Phone: (949) 257-2521

We will respond to verified requests within 45 days as required by California law.

5. Cookies and Analytics

We use Google Analytics to understand how visitors use our website. Google Analytics collects anonymized usage data via cookies. You can opt out by installing the Google Analytics Opt-out Browser Add-on or by adjusting your browser's cookie settings.

6. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer records related to completed moves are typically retained for 3 years.

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

8. Security

We implement industry-standard security measures including HTTPS encryption, limited data access controls, and secure payment processing. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party sites (Google, Yelp, Thumbtack). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will post the revised policy on this page with an updated "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Helpful Moving Inc
Mission Viejo, CA
(949) 257-2521
Helpfulmovinginc@gmail.com